Empower Yourself by using the Verizon In-Home Agent

There can be no denying of the fact that every now and then, situations arise where people are forced to rely on the experts to provide vital information or to troubleshoot an unwanted issue. That being said, everyone can attest to a feeling of empowerment when able to complete a seemingly difficult task without calling on anyone else for assistance.

 

With home services, there are many who prefer not to be too reliant and are more than willing to do the work themselves – provided that there is a resource they can explore to attain the relevant information. One particular service provider with such a tool in place is Verizon with the all-in-one help guide, the In-Home Agent. This computer-based application allows those who utilize their home services to embrace a sense of control, boasting over 20 sub-topics that provide fast and easy solutions to issues that may arise.

 

Here is a look at some of the information that is accessible when using the In-Home Agent, highlighting common questions that arise with TV, Internet and Digital Voice:

 

TV

 

Use parental controls

 There are many noteworthy features available with the system that parents can use to monitor and regulate the activities of their children – both with the Internet and TV. They can block specific channels, utilize the age preferences to block content to a particular age group as well as block the content based on its ratings.

 

Steps for setting the controls

1.      Select Menu on the remote.

2.      Navigate to Settings and press the OK or Select button – depending on what remote is being utilized.

3.      Navigate to Parental/Purchase and press OK or Select

4.      Create a 4-digit Parental Controls PIN – understandably, this should only be known by the adults in the house and not by any of the kids that it is being set up for.

5.      Navigate and select the Parental Controls to activate them.

6.      Proceed to set up restrictions based on age preferences, time of day, channel, TV ratings etc.

 

Activate Set Top Box

A set top box is arguably the most integral component to experiencing all that the TV service has to offer. Unfortunately, the work is not done after the installation as the device needs to be activated as well. The steps are as follows:

1.      Read in detail the Quick Install Guide to ensure that the equipment which has been set up is ready for activation.

2.      Identify the personal activation code noted on the Welcome Letter or enclosed receipt

3.      Enter the activation code as well as the zip code, and then proceed to selecting the state of residence. Once this is done, simply select “Begin Activation”.

Notably, the process takes an estimated 30 minutes to be complete.

 

 

Internet

 

Learn Internet Service Basics

Though used by a large population on a day to day basis, not many people actually know the basics as it relates to the process of web connectivity. With the tool, individuals can get access to questions such as:

•   What is the Internet?


•   How do I connect to the Internet?


•   What about kids and the Internet?

One would not be at fault in assuming that the final question highlighted was geared towards parental controls which was mentioned earlier, but this is not the case – not entirely anyway. The tool also provides information that indicates that the Internet is also an ideal medium for educational development and as a facilitator of personal growth.

 

Set up Wi-Fi on devices

There are simple though useful steps that can assist with this need whether on a personal computer, a mobile device (smart phone, tablet etc), a gaming device or web-enabled computer hardware device. There are varying guidelines for the configuration of each, but an interesting point to note is that by downloading the In-Home Agent, the user can skip the log-in process that is needed for most services as it will automatically retrieve the Wi-Fi settings from the wireless router.

 

 

Voice

 

Set up Voice Mail

Being away from home does not mean that the phone stops ringing, so in instances such as those a voice mail is ideal. As with many of the other do-it-yourself instructions, it is very easy to follow:

1.      Dial the voice mail access number – 1-888-2FIOSVM (1-888-234-6786)

2.      Enter the default pass code – the final four digits of the FiOS Digital Voice telephone number – then press the pound sign (#).

3.      Listen to the prompts and follow them accordingly to initiate the voice mail. Subsequently, personalized greetings can be created for the voice mail and the individual can choose to change the pass code if they are so inclined.  

 

 

Prevent missed calls

There are two particular options available with the home phone service that customers can use to ensure that they are always within reach:

•   They can schedule for all calls – or calls from selected numbers – to be forwarded to their current location.


•   They can make use of the option to enter up to 3 additional numbers through which they can be contacted. With this, the call will be forwarded to all the numbers entered simultaneously, which is certainly an indication of convenience worth mentioning.  

 

Being able to remedy an issue the moment is arises is certainly a convenience that any homeowner would love. With the simple click of a mouse, the In-Home Agent offers this 24/7.

Empower Yourself by using the Verizon In-Home Agent